Privacy Policy

Privacy Policy

Privacy Policy Higherground Group Pty Ltd

1. Overview

Higher Ground ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and manage personal information in compliance with the Information Privacy Act 2009 (Qld) and other applicable laws.

2. What Personal Information Do We Collect?

We may collect the following types of personal information:

• Name, address, email, and phone number

• Date of birth

• Website usage data (e.g., cookies, IP addresses)

• Any other personal information relevant to providing our services

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3. How Do We Collect Your Personal Information?

• We collect personal information directly from you in the following ways:

• When you make an inquiry or purchase our products/services

• When you visit our website or engage with us on social media

• Through phone, email, or online communication

• When you subscribe to our newsletters or marketing materials

  We may also collect information from third-party sources if you have provided consent.

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4. Why Do We Collect Your Personal Information?

• We collect and use your personal information to:

• Provide our products and services to you

• Respond to your inquiries or requests

• Process payments and invoices

• Communicate updates, promotions, or news (with your consent)

• Improve our business operations and customer experience

• Comply with legal and regulatory obligations

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5. Disclosure of Personal Information

We do not sell or rent your personal information. However, we may disclose it to:

• Third-party service providers who assist us in operating our business (e.g., payment processors, IT providers)

• Regulatory authorities, where required by law

• Other parties with your consent

  Effective at:
  Thursday, 20 February 2025

We take reasonable steps to ensure these third parties comply with privacy obligations.

6. Storage and Security of Your Personal Information

We store personal information securely in electronic and physical formats. Measures we use to protect your personal information include:

• Secure servers and encryption technology

• Restricted access to authorized personnel

• Regular cybersecurity updates and staff training

  We retain your personal information only for as long as necessary for our business purposes or legal requirements.

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7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Withdraw consent for marketing communications at any time

  To exercise your rights, please contact us using the details below. We may need to verify your identity before processing your request.

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8. Cookies and Website Usage

Our website may use cookies to enhance user experience and track website traffic. You can manage cookie preferences in your browser settings.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will apply from the date of publication.

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10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:

Higherground Group Pty Ltd

Email: info@higherground.com.au Phone: 07 5485 5555

Address: 2760 Eumundi Kenilworth Road, Kenilworth QLD 4574

We aim to resolve all privacy-related issues promptly. If you are not satisfied with our response, you can contact the Office of the Information Commissioner Queensland.

Effective at: Thursday, 20 February 2025